Privacy Policy

Welcome to the FWDpass website! We value your privacy and strive to be as open and detailed as possible about how we collect, use, and protect your personal data. In this Privacy Policy (hereinafter referred to as the “Policy”), you will find all the key points regarding data processing on our website.

  1. General provisions

1.1. This Policy applies to all data that we may obtain about users, visitors, and subscribers of the FWDpass website (hereinafter referred to as the “User”). This applies to both data that you provide yourself and data that is collected automatically.

1.2. By using the website, you give your informed consent to the collection and processing of your data in accordance with the terms of this Policy. If you do not agree with any of the terms, we recommend that you refrain from using the website.

1.3. All terms in this Policy are used in accordance with data protection and digital security legislation.

  1. What data we collect

2.1. Personal data that you provide yourself:

  • First name, last name, patronymic (if specified);
  • Email address where we can contact you;
  • Phone number (if provided for communication or support);
  • Residential address or other contact details (if you provide them when registering, ordering services, or communicating with us);
  • Data that you send via feedback forms, subscriptions, comments, cooperation requests, or feedback.

2.2. Automatically collected data:

  • Your device’s IP address — helps determine your approximate geographic location and ensures security;
  • Browser type, operating system version, device (computer, smartphone, etc.) — to optimize the website for different platforms;
  • Cookies and other tracking technologies that allow us to save your settings, remember sessions, and analyze behavior;
  • Page visit history, session duration, clicks, and other interactions — to improve the user experience.

2.3. Data obtained from third-party sources:

  • If you log in to the website via social networks (Google, Facebook, etc.), we may receive some information from your profile (name, email, and photo) within the limits permitted by these services;
  • We do not sell or transfer this data to third-party marketing companies.
  1. Purposes of data collection

3.1. The main purpose of collecting your data is to make the website as convenient and useful as possible, as well as to ensure high-quality communication with you.

3.2. We use the data for:

  • Maintaining and improving the functionality of the website, fixing errors, analyzing traffic;
  • Responding to your questions and processing support requests;
  • Informing you about new materials, updates, promotions, and important events (only with your consent to receive newsletters);
  • Personalizing content, for example, by offering articles and materials that may be of interest to you;
  • Analyzing the effectiveness of marketing campaigns and optimizing advertising costs;
  • Complying with legal obligations and protecting the website from fraudulent activities.

3.3. The data may also be used to develop new services and improve the user experience on the platform.

  1. Legal grounds for data processing

4.1. We process personal data on the following legal grounds:

  • Your direct consent (e.g., when subscribing to a newsletter);
  • The need to perform a contract or provide a service (e.g., when registering for a webinar);
  • Our legitimate interests — for example, ensuring the security of the website and users, market analysis, and service improvement;
  • Compliance with legal requirements, including responding to requests from government authorities.

4.2. If data processing is based on your consent, you have the right to withdraw it at any time by sending us a notification.

  1. Cookies and similar technologies

5.1. Cookies are small text files that are stored on your device when you visit a website to simplify and improve your interaction with it.

5.2. We use different types of cookies:

  • Session cookies: these are only valid for a single session and are deleted when you close your browser. They are used to manage logins, shopping carts, and sessions.
  • Persistent cookies: these are stored on your device for longer and help to remember your preferences and settings when you return to the website.
  • Analytical cookies: collect anonymous information about behavior on the website, which helps us improve content and usability.

5.3. We may also use third-party analytics services, such as Google Analytics, which set their own cookies. The information collected by such services is processed in accordance with their policies.

5.4. You can manage cookies at any time through your browser settings: disable or delete them. However, please note that this may limit the functionality of the website and impair the user experience.

  1. Transfer of data to third parties

6.1. We guarantee that your personal data will not be sold or transferred to third parties for commercial purposes without your express consent.

6.2. Data may be transferred to:

  • Contractors and partners directly involved in the operation of the website (e.g., hosting providers, email services, mailing services). All of them are required to maintain confidentiality and use the data only to perform their functions;
  • Government and law enforcement agencies in the event of legal requirements (e.g., requests from investigative authorities);
  • In the event of a business reorganization (merger, sale of assets) — with mandatory preservation of data confidentiality.

6.3. We take all necessary measures to protect data during its transfer and storage by third parties.

  1. Data security

7.1. The security of your data is our priority. We use modern encryption and information protection technologies, including SSL certificates to protect data transmission between your device and the website.

7.2. Only employees who need it to perform their professional duties have access to personal data. They undergo training on confidentiality issues and undertake to comply with security rules.

7.3. We regularly audit our security systems to minimize the risks of leakage or unauthorized access.

7.4. However, despite all measures, it is impossible to completely eliminate risks on the Internet. We recommend that you also use strong passwords and do not share your login details with third parties.

  1. Data retention periods

8.1. We store your personal data for as long as necessary for the purposes described in this Policy or in accordance with legal requirements.

8.2. If you withdraw your consent or request the deletion of data, we will take all measures to delete or anonymize the information within a reasonable time, unless this is contrary to the law.

8.3. Data related to financial transactions may be stored for longer, in accordance with tax and accounting requirements.

  1. User rights

9.1. You have the right to:

  • Request access to your personal data that we process;
  • Request the correction, updating, or deletion of inaccurate, incomplete, or outdated information;
  • Restrict or object to the processing of data if it is not based on a contract;
  • Receive a copy of your data in a machine-readable format (right to data portability);
  • Withdraw your consent to data processing at any time (if the basis for processing was consent);
  • Lodge complaints with data protection supervisory authorities in the event of a violation of your rights.

9.2. To exercise these rights, please contact us using the contact details provided in the “Contacts” section.

9.3. We undertake to consider your requests within the time limits established by law and to provide you with all the necessary information.

  1. Children and the protection of their data

10.1. Our website is not intended for children under the age of 16 and does not knowingly collect their personal data.

10.2. If we learn that we have accidentally received data from a child without parental consent, we will immediately delete this information.

10.3. We recommend that parents and legal guardians monitor their children’s access to online resources and explain safety rules to them.

  1. Changes to the Privacy Policy

11.1. We reserve the right to make changes and additions to this Privacy Policy.

11.2. All changes will be posted on this page with the date of the update.

11.3. We recommend that you review this section regularly to stay up to date with the latest information.

11.4. Continued use of the site after the changes means that you agree to the updated Policy.

  1. Contact details for privacy questions

If you have any questions, suggestions, or complaints regarding the processing of your personal data, please contact us in any convenient way:

Email: [email protected]

Phone: 651-257-2955.